Frequently Asked Questions

We're sorry to hear that you are unhappy with your experience. We take complaints very seriously and will endeavor to correct the issue as soon as we can.

The best way to ensure your complaint is received is to use our Report A Concern form. Simply fill out the form with your info. as well as a detailed description of your complaint and we will ensure it is sent to the correct department so it can be handled in a timely manner. 

Alternatively, the City Hall Front Desk can be contacted at 705-848-2287. Complaints can be reported to this line and our staff will ensure it is sent to the appropriate department.

Remember, kindness goes a long way. Treating Municipal Staff with respect helps us all work together towards solutions. Verbal or physical abuse of Municipal Staff will not be tolerated.

General City Maintenance issues as well as Emergency issues like water main breaks can be reported using our 24 hour Public Works Hotline.

705-915-0357

If your call is not answered please leave a detailed message including what the problem is and where it is located. If you do not require a call back it is appreciated to mention that in the message as well.

You can also report a maintenance issue online using our Report A Concern form.
Please do not report emergency issues via the Report A Concern form as it is not monitored 24 hours a day.

If you have a household income below the government issued low-income cut-offs, you may be eligible for an Affordable Access Card. You can present this card and receive discounted prices on a variety of City amenities like Pet Tags, Monthly Bus Passes, Pool Programs and more.

For more info. and to see if you may qualify please visit the Affordable Access Page

Yes. Burn Permits are required and can be obtained online and from the Elliot Lake Fire Department. Residents and those in the nine townships are permitted to have a campfire in approved backyard fire pits between April 1 and October 31 each year. 

To purchase a burn permit or for more info on requirements please visit the Burn Permits and Inspections page.

Residents should also be aware of the areas current Fire Rating. To see what the current fire rating for the area is please visit the Fire Department Page. More info on fire ratings and their meanings can be found on your burn permit.

If you would like to receive your water and tax bills electronically rather than through the mail you can sign up for e-billing through the City website at ElliotLake.ca/EBilling

More info. on your water and tax bills including when they are mailed out, when they are due and how to pay them can be found on the Taxes and Water page.

ATVs, XTVs, ORMs, and UTVs are off-road vehicles and not permitted to be driven on or across City streets or portions of Highway 108 between Esten Drive South and Timber Road North. Riders are permitted on surface streets only if you are travelling to a known trail that is closest to your place of residence as per By-law #23-56.

Additionally, these vehicles are not permitted to be driven in the downtown core as outlined by the map below. The map is a general reference guide to assist the rider and has also been added as an appendix to By-law #23-56 for quick reference.

For more info. on where Off-Road vehicles can be driven in the City, riders are urged to refer to By-law #23-56 or contact the Elliot Lake ATV Club.

Please Note, off-road vehicles may not be driven anywhere in Elliot Lake between the hours of 11pm and 6am as per By-law #23-56.

The City has a variety of facilities that can be booked for gatherings. More info. on each facility's booking process can be found below. 

Collins Hall:
Please fill out the Collins Hall Rental Application

Ruben Yli-Juuti Centre (Pool):
Please fill out the Municipal Pool Rental Application

Westview Park:
Please contact the Recreation and Culture Front Desk at 705-848-2287 ext. 2300

Rogers Arena:
Currently Closed. Booking info. will be updated when building re-opens.

If you would like to close a municipal road for an event please contact the Clerks Department for more information.

The City of Elliot Lake Clerk's Department currently operates by appointment only.

If you require a meeting with the Clerk's please contact them at elclerks@city.elliotlake.on.ca and they would be happy to help you schedule an appointment.

There are three (3) ways you can address Council or a Committee of Council

1. Public Presentation (For consultants, agencies, or partners to share updates or studies.)
2. Delegation (For individuals/groups to speak on an agenda item.)
3. Public Input (Held at every regular Council meeting. Up to 10 speakers, max. 3 minutes each.)

The requirements for addressing Council differ depending on which of the above methods you use.
For more information please visit the Clerk's Department page.

Regularly Scheduled Council Meetings are televised on Eastlink's Channel 10.

Staff aim to live stream and archive all Council and Standing Committee meetings. The standing committees are: By-Law & Planning, Economic Development, Finance and Administration, Public Services, Recreation and Culture.

Live stream and archived videos can be found here

We are happy to work with you in obtaining any information you may need from the City. The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) allows any member of the public to submit a request for information from our files that is not available through our normal channels.

For info on how to file an FOI request please visit our Freedom of Information page.

General City Maintenance issues as well as Emergency issues like water main breaks can be reported using our 24 hour Public Works Hotline.

705-915-0357

If your call is not answered please leave a detailed message including what the problem is and where it is located. If you do not require a call back it is appreciated to mention that in the message as well.

You can also report a maintenance issue online using our Report A Concern form.
Please do not report emergency issues via the Report A Concern form as it is not monitored 24 hours a day.

Emergency Maintenance Issues like Water Main Breaks can be reported using our 24 hour Public Works Hotline.

705-915-0357

This line can also be used to report general City Maintenance issues. If your call is not answered please leave a detailed message including what the problem is and where it is located. 

If you do not require a call back it is appreciated to mention that in the message as well.

The water in your home can become discoloured if there is a water main break in the area or if the City is flushing the water main in your area. If this does occur please run your cold water until it is clear. Avoid using any hot water until your cold water is clear to avoid damaging your hot water tank. 

Please Note: If both your cold and hot water are discoloured and there is no work being performed in the area you may have an issue with the plumbing in your home. In this case you should contact a plumber to have them come and inspect your system.

If you believe that the water line leading to your home is leaking please contact Public works at 705-915-0357.
A Public Works employee will arrive as soon as they can to inspect the pipe and determine if the leak is located on City property or the Homeowner's property. 

If the leak is located on City property, the Public Works department will work on fixing the leak as soon as they can.

If the leak is located on the Homeowner's property, it is the responsibility of the building's owner to repair the leak. Costs for this repair may be covered by your homeowner's insurance, check your coverage for more info.

The City has a variety of facilities that can be booked for gatherings. More info. on each facility's booking process can be found below. 

Collins Hall:
Please fill out the Collins Hall Rental Application

Ruben Yli-Juuti Centre (Pool):
Please fill out the Municipal Pool Rental Application

Westview Park:
Please contact the Recreation and Culture Front Desk at 705-848-2287 ext. 2300

Rogers Arena:
Currently Closed. Booking info. will be updated when building re-opens.

The Fire Tower Lookout (Located on Fire Tower Road off of Milliken Mine Road) is open during the summer season however it does not have set opening and closing dates. These dates depend on the current snow conditions as the road to the fire tower is not maintained or plowed during the winter.

Fall/Winter

If you find that the gate is closed during the fall/winter months then the Lookout is most likely closed for the season, however you can still visit the Fire Tower Lookout by foot.

Spring/Summer

Once the gate is opened in the Spring it is generally not closed until the end of the season however it may be closed in the event of things like dangerous road conditions or when work is being performed at the Lookout that could pose a danger to visitors.

If the gate is closed during the summer season and you are not sure why please visit the City's Facebook, Instagram or Website News Feed for updates.

The Elliot Lake Boat Launch and Boardwalk area (located on Highway 108 beside Westview Park) does not have set opening and closing dates. 

In Spring the Boat Launch and Boardwalk will be opened when it is deemed useable and safe for residents. This date can change depending on the amount of snow and rainfall that the City receives. 

In Fall the Boat Launch and Boardwalk will be closed once conditions are deemed too dangerous for visitors. The parking lot is not available for use during the winter.

Updates are posted to City social media channels and our website's News section when the area is opened or closed for the season so be sure to check in often and sign up for news updates.

Yes. If you would like to leave your boat at the Elliot Lake Boat Launch for an extended period of time you will need to purchase a Boat Slip. There are 18 boat slips available for seasonal or short-term rental and two courtesy slips for loading and unloading your boat. 

Short-term boat slip rentals are offered on a daily, weekly or monthly basis and can be purchased by contacting the Recreation and Culture department at 705-848-2287 ext. 2300 or at recreation@elliotlake.ca

More info. can be found on our Boat Launches and Slips page.

No. All public Boat Launches in Elliot Lake are available for use free of charge.

Municipal garbage collection within Elliot Lake is managed by GFL Environmental. If you experience an issue with your garbage pickup please reach out to their office at 705-356-4118. 

• If your street was not collected it is likely that there was an issue with pickup such as a truck breakdown or a driver taking a different route causing your pickup to be later than usual.
• If your neighbors' garbage was picked up but yours was not there may have been an issue with the way your garbage was secured or it's contents not being eligible for pickup.
  Please contact GFL for more information.

As a reminder, up to 3 bags of household garbage can be taken to the City Landfill at no cost.
For anything over 3 bags a minimal fee will be charged.

Recycling items are classified into 2 main groups,
“C” items (Comingle items like Plastic, Metal and Glass) and
“F” items (Fibre items like Cardboard and Newspaper). 

Each class of item is picked up every 2 weeks on an alternating schedule. So for example, if C items are picked up this week, then F items will be picked up next week and then C items will be picked up the next week and so on.

The Recycling schedule is mailed to each household in Elliot Lake at the beginning of the year and can also be found on the Garbage, Landfill and Recycling page

The City of Elliot Lake does not provide Recycling bins for residents.
Blue recycling bins as well as trash cans are available for purchase at several retailers within the City.

All cardboard left for pickup must be able to fit in the 2ft x 2ft hopper. If a piece of cardboard is bigger than this it will not be picked up. If you have a piece of cardboard that is larger than 2ft x 2ft we suggest you break it down into smaller pieces so that it can be collected.

Alternatively, residents may bring their larger recycling items to the recycling depot at the City Landfill. It is located at the entrance to the landfill on the right hand side and operates on the same hours as the Landfill. 

Old household batteries can be brought to City Hall during normal business hours.

Car batteries can be disposed of during our annual Hazardous Waste Drop Off day. More info can be found on our Municipal Hazardous and Special Waste Collection Day page.

E-Waste can be disposed of at the City Dump's designated drop off point located at the entrance to the landfill before the weigh scales and after the gate beside the attendant shack.

To find out what can and can't be disposed of click here.

Yes. Old appliances like Laundry Machines, Dryers and Dishwashers can be disposed of at the landfill for no cost.

Please Note: Refrigerators and other appliances which contain Freon must have it removed and be tagged before disposal. For info. on where to have Freon removed please view the "Fees" section of the Landfill info. tab on our Garbage, Landfill and Recycling page.

To view a list of our most frequently requested By-Laws please visit our By-Law information page.

If the By-Law you are looking for is not listed please contact the Clerks Office and they will be happy to assist you.

Some projects in Elliot Lake require a building permit before you can begin. These include things like decks and porches, fences, siding installation and more. 

More info. on Building Permits can be found on our Building Permits page or for more info. you can contact our building department at 705-848-2287 ext. 2119

If you own a Dog or a Cat in Elliot Lake you are required to have their City Pet Tag affixed to their collar at all times.

Pet tags can be purchased online and at City Hall and are used by the City to help identify runaway pets and reunite them with their owners. Pet tags must be renewed each year beginning in November.

For more info. on Pet Tags including pricing please visit our Animal Services page.

If you believe someone is in violation of the Property Standards By-Law or the Clean yards By-Law (both of which can be found in our Frequently Requested By-Laws list) please fill out our Report A Concern form with the relevant information. When filling out the form please select "By-law issue" as your problem type.

A By-Law officer will look into your report as soon as they are able. 

If you have received a Property Standards Order you may make an appeal to the Property Standards Committee. The committee's ruling ensures that the general intent and purpose of the by-law and Official Plan or policy statement in question remains upheld.

To make an appeal please contact the Clerks Office

You can buy Elliot Lake Transit tickets and passes at City Hall or at the Elliot Lake Public Library. Purchases of Transit Tickets and Monthly Passes are CASH ONLY at both locations. You can also pay transit fares on the bus when boarding.

For more info. on Bus Passes and City transit please visit our Transit and Transportation page.

Information on City Transit including route schedules, fees and accessible options can be found on our Transit and Transportation page.

If you have a question about the transit route or would like more info. please contact AJ Bus Lines at 705-848-3309 or at info-el@ajbuslines.ca

Yes. Children 4 and under may ride City Transit for no charge.

For those not able to ride regular transit, Huron Lodge operates a Handilift accessible transit service. To ride with Handilift, you must be unable to board the regular transit bus or be unable to walk 500 feet (150 metres).

To book a trip with Handilift please contact Huron Lodge. At least 24 hours for a request is preferred, to a maximum of 4 weeks in advance. Last minute bookings may be requested outside of 24 hours notice, however all bookings are subject to availability.

Handilift tickets can be purchased from the Public Library or City Hall. Ticket costs are the same as regular transit passes.

For more info. visit our Transit and Transportation page

Ontario Northland operates a bus service that services Elliot Lake and allows residents to travel to many different destinations in Ontario including cities like Sudbury, Sault Ste. Marie and Toronto.

Trips can be booked online and in person at Jack's Ski and Bike Shack.

The pickup location for the shuttle is at the Rexall Pharmacy in Elliot Lake. This shuttle connects with the Ontario Northland bus at Annette's Diner in Spragge.

Visit our Transit and Transportation page for more info.

Yes, both the Huron Lodge and the Elliot Lake Family Health Team offer services for out of town medical transport.

For more info. please contact them directly at:

• Huron Lodge: 705-848-2019 or mail@huronlodge.ca
• Elliot Lake Family Health Team: 705-461-8882 or info@elfht.ca

• Mayor
• City Councillors (six [6])
• School Board Trustees
  • English Public (one [1] vacancy) and English Separate (two [2] vacancies)
  • French Public and French Separate 

Eligible electors can visit RegisterToVoteON.ca until August 12, 2026, to confirm, update, or add their information to the municipal and provincial voters’ lists.

Anyone can vote in a municipal election who, on the the day of the election is:

• 18 years of age or older
• A Canadian citizen
• Either a resident of the municipality or a property owner or tenant or the spouse or same sex partner of an owner or tenant in the municipality during a specified time just before the election.

Nominations can be made from May 1, 2026 to August 21, 2026 at 2:00 PM

For more info. on how to make your nomination please visit our 2026 Election page.

To learn more about the requirements for running for office including eligibility requirements please visit our 2026 Election page.

A full list of available candidate information can be found on our Registered Candidates page.

Polls will be open from 10:00 AM to 8:00 PM on Election Day (October 26, 2026)

More information on voting locations will be made available closer to Election Day.

More info. on advanced voting dates will be made available closer to Election Day.

Yes. The City of Elliot Lake has introduced new online voting options for the 2026 Election.

More info. on how to vote online will be made available closer to Election Day.

The City will be hiring a number of temporary workers to assist with the 2026 Municipal Election.
More info. on when and how to apply for these positions will be given closer the Election Day.

Current City job opportunities including Election positions can always be viewed on our Jobs page.

Once. Even if you own multiple residences, you can only cast one vote. 

The results of the Election will be released following Election Day.

Results will be posted to our 2026 Election Results page as soon as they are available.