Membership Policy

Public Libraries are required by law to adhere to the Public Libraries Act, Revised Statutes of Ontario, 1990, chapter P.44, which states in Section 23 that library boards shall allow the public to reserve and borrow circulating materials free of charge. The public includes all residents within the municipality for which the library board is established. Therefore:

1. The Elliot Lake Public Library will serve all residents of Elliot Lake. People residing outside of the municipality, but owning property in the city, shall be considered residents.
2. The Library will be readily accessible and its door open for free and equal use by all members of the community regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, age, record of offences, marital status, family status, or handicap. No fee will be charged for use of the library's materials in the library, for borrowing circulating materials, or for the use of the basic reference and information services.
3. If a child is under the age of 18, a parent or guardian must accept responsibility for fines, and damaged or lost items. If a child is living independently, then he or she is responsible for his or her own fines.
4. Verification of address and identity must be provided upon application for membership.
5. Non-residents will pay fees for a two-year period as the Library is funded by municipal taxation dollars. (see attached schedule)
6. The membership period is 2 years. All outstanding fines and charges must be paid in order to renew a membership card. Lost or damaged library cards will be replaced with the payment of a fee.
7. Memberships will be granted to individuals residing in Elliot Lake on a temporary basis. Both the temporary and permanent addresses are to be recorded. A refundable deposit will be collected. The member will be reimbursed upon the safe return of the borrowed items.

Code of Conduct

Everyone is welcome at the Library. These rules are intended to provide a safe environment for customers and staff.

The following behaviour is not allowed:

• Harassment, assaults or use of insulting or threatening language to any library customer or staff member. This rule applies to behaviour both in person and over the telephone.
• Vandalism, theft or weapons. This includes changing passwords or homepages on the library's computers; ripping articles out of magazines and/or books; copying audiovisual material; defacing library property.
• Disruptive behaviour, obscene language or any other unacceptable behaviour.
• Intoxicated individuals or anyone who can be seen as a threat to public health and safety or who does not maintain an acceptable standard of personal hygiene.
• Soliciting.
• Eating and drinking are not permitted except in designated areas and upon designated occasions.
• Animals are not allowed in the Library with the following exceptions: programs approved by the Library and animals needed to assist an individual with a disability.
• Unaccompanied children under 10.
• Cell phones must be placed on silent ring while in the Library and conversations shall be respectful of others.
• There is no sleeping or loitering in the Library nor is placing feet/shoes/boots on tables and/or chairs acceptable.
• Patrons are not allowed in areas designated as “Staff” unless accompanied by an authorized staff member.
• Receiving or displaying online text, images, graphics or materials which are illegal, obscene, or offensive. Patrons using their own computers in the Library are to comply with the Library's Internet Use Policy.
• Members of the public must open all bags, books and papers for inspection if requested by staff.
• Members of the public are to wear appropriate public attire in the Library. Use of roller blades, skate boards, etc. are not permitted in the Library.
• Photographing, filming or videotaping the Library interior, Staff and patrons in attendance at the Library and/or displays must be authorized by the Chief Librarian or, in her absence, one of the full-time staff.

Consequences of Non-Compliance

• Individuals who engage in any unacceptable behaviour, as defined in this policy may, depending on the severity, receive one warning or be banned immediately from the premises and if necessary, be placed under suspension for a period of time. The suspension may apply to all programs, facilities, properties and services if warranted. Length of suspension will be determined by the Chief Librarian or her/his designate and will depend on the severity of the situation.
• Most incidents that result in a suspension or banning from programs, facilities, properties and services will be followed up by a written Trespass to Property notice.
• Library staff will be notified of individuals who are banned or who have received a letter of trespass.
• Incidents may be reported to the Elliot Lake Ontario Provincial Police and charges may follow.

Appeal Process

1. Individual(s) wishing to appeal any disciplinary measure may present their case to the Chief Librarian in writing within 14 days of the decision. The written appeal must be mailed to the Elliot Lake Public Library, Attention Chief Librarian, 40 Hillside Drive South, Unit 4, Elliot Lake, ON P5A 1M7
2. The Chief Librarian, in consultation with the appropriate staff or with the Library Board, will review the appeal and any decision made is final.

These rules are enforceable under the Ontario Public Libraries Act, the Ontario Trespass to Property Act, the Criminal Code and other legislation.

Internet Policy

1. Computer time for Internet searches will be limited to one session per day per user; however, if there are no users waiting, a user may pay for a second session or more. Sessions are 60 minutes or less. Computers are shut down at 4:30 regardless if session time is up.
2. The user fee is $1.00 per session. The fee is paid prior to the start of the session.
3. Reservations cannot be made. Computers are on a “first come, first served” basis.
4. Internet users from Elliot Lake cannot have overdue library materials or unpaid fines.
5. Parents of minors (under 12 years of age) must assume responsibility for their children's use by either accompanying them at the workstations or signing a consent form.
6. The list of “Favourites” cannot be changed (i.e. added to or deleted from)
7. The screen saver cannot be changed.
8. Users can not alter any part of the operating system or programs on the computer.
9. Only 2 people at a time are allowed at any one workstation (unless training is being conducted).
10. Please do not read screens over other patrons' shoulders. The workstations have been arranged in a format to ensure privacy.
11. The Accessibility computer is restricted to those with visual or hearing disabilities only.

The use of these public sites is considered a privilege which can be withdrawn by the Elliot Lake Public Library staff if behaviour is considered inappropriate; users are in the operating system; or federal or provincial laws are being contravened.

Disclaimer: Not all sources on the Internet provide accurate, complete or current information. The Internet resources may contain material of a controversial nature. The Library staff cannot censor access to material nor protect users from offensive material and is not responsible for any information accessed by a user on the Internet. Use of the Internet is strictly at the risk of the user.

Board motion number: 90/2008

Revised date: April 1, 2010

Banning Policy

1. The Librarian will serve the person to be banned either in person or by Registered Mail, using the form “Notice under the Trespass to Property Act, R.S.O. 1980, Chapter 551, Section 3”. Police will be called if a problem at time of serving is anticipated.
2. Two copies of the original will be kept:
   • One copy will be posted on the bulletin board in the Staff Office. Library staff will be notified of individuals who are banned or who have received a letter of trespass.
   • The second copy will be delivered by hand to the Elliot Lake Ontario Provincial Police detachment office.

Board motion number: 104/2008

Revised date: December 11, 2008

Intellectual Freedom Policy

Elliot Lake Public Library Board endorses Canadian Federation of Library Association's Statement on Intellectual Freedom and Libraries and Ontario Library Association's Statement on Intellectual Rights of the Individual.

Canadian Federation of Library Association's Statement on Intellectual Freedom

The Canadian Federation of Library Associations recognizes and values the Canadian Charter of Rights and Freedoms as the guarantor of the fundamental freedoms in Canada of conscience and religion; of thought, belief, opinion, and expression; of peaceful assembly; and of association.

The Canadian Federation of Library Associations supports and promotes the universal principles of intellectual freedom as defined in the Universal Declaration of Human Rights, which include the interlocking freedoms to hold opinions and to seek, receive and impart information and ideas through any media and regardless of frontiers.

In accordance with these principles, the Canadian Federation of Library Associations affirms that all persons in Canada have a fundamental right, subject only to the Constitution and the law, to have access to the full range of knowledge, imagination, ideas, and opinion, and to express their thoughts publicly. Only the courts may abridge free expression rights in Canada.

The Canadian Federation of Library Associations affirms further that libraries have a core responsibility to support, defend and promote the universal principles of intellectual freedom and privacy.

The Canadian Federation of Library Associations holds that libraries are a key institution in Canada for rendering expressive content accessible and affordable to all. Libraries are essential gateways for all persons living in Canada to advance themselves through literacy, lifelong learning, social engagement, and cultural enrichment.

Libraries have a core responsibility to safeguard and facilitate access to constitutionally protected expressions of knowledge, imagination, ideas, and opinion, including those which some individuals and groups consider unconventional, unpopular or unacceptable. To this end, in accordance with their mandates and professional values and standards, libraries provide, defend and promote equitable access to the widest possible variety of expressive content and resist calls for censorship and the adoption of systems that deny or restrict access to resources.

Libraries have a core responsibility to safeguard and foster free expression and the right to safe and welcoming places and conditions. To this end, libraries make available their public spaces and services to individuals and groups without discrimination.

Libraries have a core responsibility to safeguard and defend privacy in the individual's pursuit of expressive content. To this end, libraries protect the identities and activities of library users except when required by the courts to cede them.

Furthermore, in accordance with established library policies, procedures and due process, libraries resist efforts to limit the exercise of these responsibilities while recognizing the right of criticism by individuals and groups.

Library employees, volunteers and employers as well as library governing entities have a core responsibility to uphold the principles of intellectual freedom in the performance of their respective library roles.

(Canadian Federation of Library Association Statement on Intellectual Freedom, September 27, 2015.)

Ontario Library Association Statement on the Intellectual Rights of the Individual

In affirming its commitment to the fundamental rights of intellectual freedom, the freedom to read and freedom of the press, as embodied in the Canadian Charter of Rights and Freedoms, the Ontario Library Association declares its acceptance of the following propositions:

1. That the provision of library service to the public is based upon the right of the citizen, under the protection of the law, to judge individually on questions of politics, religion and morality.
2. That intellectual freedom requires freedom to examine other ideas and other interpretations of life than those currently approved by the local community or by society in general, and including those ideas and interpretations, which may be unconventional or unpopular.
3. That freedom of expression includes freedom for a creator to depict what is ugly, shocking and unedifying in life.
4. That free traffic in ideas and opinions is essential to the health and growth of a free society and that the freedom to read, listen and view is fundamental to such free traffic.
5. That it is the responsibility of libraries to maintain the right of intellectual freedom and to implement it consistently in the selection of books, periodicals, films, recordings, other materials, and in the provision of access to electronic sources of information including access to the Internet.
6. That it is therefore part of the library's service to its public to resist any attempt by any individual or group within the community it services to abrogate or curtail access to information, the freedom to read, view and listen by demanding the removal of, or restrictions to library information sources in any format.
7. That it is equally part of the library's responsibility to its public to ensure that its selection of material is not unduly influenced by the personal opinions of the selectors, but determined by the application of generally accepted standards of accuracy, style and presentation.

(Ontario Library Association Statement on the Intellectual Rights of the Individual, 1998; reaffirmed by OLA Board of Directors, December 2005.)

Volunteer Policy

Rationale

The Volunteer Program of the Elliot Lake Public Library creates opportunities for individuals to feel personal satisfaction while performing a valuable service for the community; serves as a method for area residents to become familiar with the Library; and supplements the works of paid Library staff.

Definition

• A volunteer is a person who performs tasks for the Elliot Lake Public Library without wages, benefits, or compensation (including travel expenses) of any kind.
• Volunteers do not replace paid staff, but enhance and extend their services, and are not considered as employees of the Library.
• Students required to perform community service as an educational requirement.
• Work programs provided by community health and social services agencies.
• Students requiring internships or cooperative placements.

Policy

1. Volunteers are recognized as contributors to the accomplishment of the mission of the Elliot Lake Public Library.
2. Volunteers do not replace paid staff. Volunteers shall not be considered as employees of the Library. Volunteers shall not perform any task or duty for which a license or certification is required if the volunteer does not possess such license or certification.
3. Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information which they may be exposed to while serving as a volunteer whether this information involves single members of staff, volunteers, patrons, or other persons, or involves the overall business of the Library. Failure to maintain confidentiality may result in immediate termination of volunteer duties and/or other corrective action.
4. Each volunteer shall have a specific paid staff member to whom he or she reports to and with whom to discuss problems.
5. The minimum age requirement for volunteers is 14. Otherwise, volunteers will be recruited based on their suitability to perform a task on behalf of the Library.
6. Volunteers may not be appointed if a member of their immediate family is already a paid staff member or Library Board Trustee. At the discretion of the Chief Librarian, this may be overlooked in light of the task to be performed, the duration and the desired outcome.
7. In the event of an opening for a paid position within the Library, volunteers who apply for the position shall be treated and evaluated on the same basis as all other external applicants.
8. All volunteers are required to complete an application form, which includes two personal references, a confidentiality statement and an Insurance waiver.
9. The Chief Librarian will conduct a formal interview, check references and recommend action.
10. Volunteers are to receive a copy of the Volunteer Policy upon commencement of their assignment.
11. As representatives of the Library, volunteers are responsible for presenting a good image to the community. Volunteers shall dress appropriately for the conditions and performance of their duties.
12. Some volunteers develop relationships with Library patrons but it is expected all volunteers will present a professional and business like attitude at all times while on duty in the Library.
13. Volunteers who feel uncomfortable with issues or concerns while working in the Library shall notify the Chief Librarian of the situation.

Tasks that May be Performed by Volunteers

• Shelf-readers and Shelf-straighteners help ensure that patrons and staff can find library materials where they're supposed to be.
• Special projects
• Care of library plants
• Program assistance
• Reading Buddies
• Teen Advisory Group (teens in grade 7 to grade 12)
• Book sale volunteers

Facilities Use

Purpose

The purpose of this policy is to provide direction for the appropriate use and rental of Library facilities for the community and to provide programs in partnership with the Library.

Scope

This policy applies to individuals, groups and organizations who rent meeting rooms at Elliot Lake Public Library.

Definitions

• Non-profit group: any group or organization formed for the purpose of serving a public or mutual benefit other than the pursuit or accumulation of profits for owners or investors.
• For-profit group: any group or organization formed for the purpose of creating a profit.

Policy Statement

Elliot Lake Public Library is a public facility, accessible to community members and organizations for personal or public meetings. The Library provides a meeting room for rent to individuals, groups, for-profit and non-profit organizations.

Terms of Responsibility

Elliot Lake Public Library is available for public gatherings by non-profit, cultural, educational or leisure groups when the Library is not being used for its primary purpose or library-related activities. Use of the Library must take place in a responsible manner, without cost to the Library or its Library Board and without interference to other patrons or Library activities. (See Code of Conduct)

Terms of Use

Organizations/groups may use the Library during regularly scheduled hours as a public meeting space. Groups will have general access to tables and chairs, computers and community resources on a first-come, first-serve basis. Use of the general Library space is provided without charge. Organizations are encouraged to schedule their meeting with Library Staff as a courtesy to not compete with other community programs or Library services.

For group meetings that require more space or privacy, the Library can accommodate community groups through the rental of the Program Room.

Room Rentals

Library facilities are provided to the public as long as the public respects and operates within the policies of Elliot Lake Public Library, as well as all federal, provincial, and municipal regulations/laws.

Subject to the Library's needs, meeting rooms may be rented to community organizations, educational groups, or businesses, when available, in accordance with the fees established by the Library Board. Non-profit groups will benefit from a reduced rate.

Program partnerships with community organizations and corporate sponsorships of a program will be considered if the program serves to enhance the Library's profile within the community, benefits the Library, and/or supports the Library's mission.

Library Staff may book meeting rooms in advance for library and library-related business. Thereafter, all bookings shall be on a first come, first served basis. In the event that different meeting room applicants request the use of the same meeting room and time period, priority will be given to meeting room use as follows:

• Community, educational, or cultural based non-profit individuals, groups, or organizations
• Profit-making individuals, groups, or organizations

Use of meeting rooms by any group or organization does not constitute an endorsement by the Library Board of that group's policies or beliefs. The Library will not knowingly permit any individual or group to the use its facilities in contravention of Criminal Code of Canada.

The following uses are not permitted:

• Private social events;
• Business activities, such as sales promotions;
• Programs which are not suitable for the Library's physical facilities;
• Use by agencies or organizations seeking to limit attendance on the basis of discrimination as defined by the Ontario Human Rights Code R.S.O. 2012, c.7, s. 1.
• The Library reserves the right to attend any meetings in its facilities.

Organizations or individuals renting the meeting room assumes all responsibility for any damages to the meeting rooms or other property of the Library Board caused by, or resulting from, their use of the facility. Rooms shall be left in a neat and orderly condition. Damages to the technology equipment including SMART Board, projector and screen, DVD player and surround sound system and all other equipment will be billed the actual cost to repair or replace.

No smoking is allowed. Food and beverages may be served, as long as reasonable care is taken. Request to serve food and beverages must be placed at the time of booking. All food and beverage arrangements, set up and clean-up are the responsibility of the renter.

Renters must sign a rental contract prior to the room usage. Payment must be made at the time of booking.

Cancellation of room rental must be reported to the Library five (5) business days in advance.

Cancellation notice of less than five (5) days shall result in a 100% charge of the room rental rate.

If the Library is unable to provide the meeting room due to matters beyond the Library's reasonable control, including, but not limited to, damage to the premises or labour disruption, then the booking shall be terminated and a full refund paid.

The Library is not responsible for damage to, theft or loss of articles or property belonging to renters and/or to program attendees.

Organizations and groups are responsible for the set-up and clean-up of the room and leaving it in its original state.

The Library, including the Library's logo and brand, must be approved on all publicity and signage related to the use of the Library's Program Room by the renter.

Food and Alcohol Service

Food Service is permitted at the Library. Groups and organizations should respect a nut-free environment and avoid foods that include peanut and/or nuts. This allows for the safe use of the facility by all community members.

Alcohol Service is not permitted at the Library.

Membership responsibilities

Fair and equal access to library services and materials by all members of the library depends on the fair use of such services and materials by library users. Members have certain responsibilities and a library member shall:

• Be responsible for all materials borrowed with his/her card and agree to abide by the rules of the Elliot Lake Public Library.
• Present the library card each time materials are borrowed.
• Pay all fines or charges incurred for overdue, damaged, or lost library material as per the attached schedule.
• Observe all policies set by the Board as authorized by the Public Libraries Act.
• Report the loss of a card or change of address as soon as possible.
• Parents or guardians of members under the age of 18 are responsible for their children's borrowing and behaviour with respect to the observance of board policy.

The Chief Executive Librarian is authorized by the board to withhold library privileges to anyone refusing to comply with board policy. The use of the library or its services may be denied for due cause. Such cause may be failure to return borrowed materials or to pay penalties; destruction of library property; disturbance of other patrons after a warning by library staff has been given and ignored by the user; or any other conduct on library premises considered objectionable by library staff.

Confidentiality

The confidentiality of all borrower and loan records applies in all circumstances, except where the police have a search warrant.

Lost or damaged materials

Borrowers are responsible for materials while on loan to them. If you lose or damage library material, you are required to cover the cost of that material, including:

• the cost of the book
• GST
• $10 processing fee (i.e. shipping and handling, etc.)

As the paperback collection consists of donated materials, patrons can replace damaged or lost paperbacks with a donation of another paperback. The classification of a paperback does not include soft cover materials located on the library shelves.

Privacy

Purpose/Objective

Elliot Lake Public Library (ELPL) is committed to protecting the privacy of information given by individual wishing to use the services of the library. The Library collects this information in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) R.S.O. 1990, Chapter M. 56 and under the authority of the Public Libraries Act, R.S.O., 1990, Chapter P. 44 in order to conduct library operations.

Content

Information Collected

ELPL collects the following information when registering a new user:

• Name
• Address
• Telephone number
• Name of guardian
• Email (optional)
• Date of birth (optional)

Reasons for Collecting Information

Personal information is collected and used by internal staff for the purpose of providing library services including, but not limited to, the following:

• Access to library materials and services
• Customer notification about materials, services, fines, fees, events, fundraising and other Library initiatives
• Program registration
• Computer use and bookings
• Automated telephone system
• Electronic newsletters and marketing of library resources and services
• Electronic communication including but not limited to email receipts, alerts for holds, due dates, fines, fees or outstanding library materials
• Library fundraising
• Non-identifying statistical purposes
• Fraud prevention or abuse of library services
• Information about a public meeting space booked for a specific individual
• Information about when an individual booked a public computer and Internet search history

ELPL engages various third-party digital services for Library users (e.g. interlibrary loan, downloadable media and electronic databases). Information collected by third parties is stored on servers outside the control of the Library.

ELPL collects images and video clips through security cameras. Images are only used to ensure the security and safety of staff and customers using the Library.

The personal information may be given in any of three formats - in person, in writing, electronically - and this Privacy Policy covers all three circumstances.

Information will only be used for the purpose for which it was collected, and will not be disclosed except with consent of the individual or as required by law.

Consent

Consent to collect personal information is provided by the customer or guardian in any one of the following scenarios:

• Orally at the time of registration
• Accepting and signing a ELPL card
• Completing and submitting an application form
• Completing and submitting an electronic form through the website
• Signing a photograph or video release form

Individuals may choose to not provide all requested information. However, this may result in the Library not being able to provide the individual with all available services.

Parents or legal guardians must give consent for a child under the age of 16 to access library services.

Disclosure of Personal Information

ELPL has a responsibility to respect the privacy of individuals and the confidential nature of personal information. Staff may view and amend customer records as required to perform appropriate library functions. Staff are not permitted to view or amend records outside the scope of duties.

Personal Information may be provided to law enforcement officers by the CEO/Chief Librarian, or designate. Other Library Staff are not permitted to release personal information.

Personal information may only be disclosed if:

• A subpoena or court order is presented, or an active law enforcement investigation is underway
• An active child in need of protection investigation is being conducted by the Children's Aid Society
• An adult patron gives written consent
• A legal guardian for minor children (under the age of 16) gives written consent
• Information is required to ensure the safety of Library Staff, to protect the Library property, or to enforce Library policy

Parents and legal guardians may request access to library records for children under the age of 16. Access to records may be provided after the identity of the parent/guardian is confirmed and the age of the child is established.

Staff who are registered as customers of the Library have the same privacy and confidentiality rights as members of the public in relation to their activities as customers.

The Library may disclose information in accordance with the exemptions provided in section 32 of MFIPPA under compassionate circumstances, to facilitate contact with a spouse, a close relative or a friend of an individual who is injured, ill or deceased.

Retention of Information

Personal information is collected voluntarily and stored electronically in a central database. Personal information is used to create a borrower record. Borrower records allow the library to assign resources and services to an individual. Resources and service transactions remain on the database:

• As long as circulation records indicate an item on loan
• As long as fees or fines associated with library material or services remain unpaid
• Indefinitely as a historical record of items lost, and material fees and fines paid

The Library will retain personal information related to items borrowed until December 31, 2018. A library user can voluntarily activate borrowing history through their “My Account” on the Library's Online Catalogue.

Customers may use email to contact Library staff. This communication will be stored in authorized Library Staff email accounts. Emails may be deleted by Library Staff at any time.

Personal records of all customers who have not used their cards in the previous 5 years and do not have outstanding fines are purged on an annual basis.

Temporary backup files of database transactions are created and saved on a daily, monthly and quarterly schedule by Ontario Library Service North. Files are saved for the purpose of restoring data in case of a system failure and are stored securely, and disposed of on a routine schedule.

All history and cache files which might identify how a person has to use a Library computer are erased when the computer is rebooted. Customers are encouraged to delete their browsing history and temporary Internet files at the end of each session so personal information is not accessible by subsequent users.

Library customers are responsible for deleting any personal information created and stored on electronic devices borrowed from the Library as well as any purchased content downloaded to electronic devices borrowed from ELPL.

Disposal

Paper records no longer needed to conduct Library business are shredded prior to disposal.

This policy may be revised at any time without notice, and shall be effective as of the date of revision.

Responsibility for Privacy

Elliot Lake Public Library Board is responsible for personal information under its control and designates the Chief Executive Officer (CEO) as the individual accountable for the Library's compliance with legislation. The CEO ensures that the policy with respect to collection, use and disclosure of information is followed.

All Elliot Lake Public Library employees will be made aware of the importance of maintain the confidentiality of personal information.

Any library user who feels their privacy has not been protected may challenge library practices with the CEO. A library user whose challenge, is not satisfied with the result, may appeal to the Library Board, maintain either the current policy has been violated or that the current policy needs to be changed in order to address a perceived issue.

A breach is any unauthorized or illegal collection, use, or disclosure of personal information. In the event of a breach, the CEO or designates will:

• Contain the breach and repatriate the information
• Assess the severity of the breach
• Notify affected parties and the Information and Privacy Commissioner as required
• Investigate the cause of the breach
• Implement corrective actions

Children's and teens services

Elliot Lake Public Library Board recognizes that the library services provided to children and teens are important in their own right for intellectual growth, cultural appreciation and recreational activities. The intention of this policy is to ensure that children and teens are accessing materials, programs and services of Elliot Lake Public Library are treated safely, consistently and fairly.

Elliot Lake Public Library Board endorses Ontario Library Association's Position on Children's Rights in the Library and Ontario Library Association's Position on Teen's Rights in the Public Library.

Children in public libraries have the right to:

• Intellectual freedom.
• Equal access to the full range of services and materials available to other users.
• A full range of materials, services and programs specifically designed and developed to meet their needs.
• Adequate funding for collections and services related to population, use and local community needs.
• A library environment that complements their physical and developmental stages.
• Trained and knowledgeable staff specializing in Children's Services.
• Welcoming, respectful, supportive service from birth through the transition to adult user.
• An advocate who will speak on their behalf to the library administration, library board, municipal council and community to make people aware of the goals of children's services.
• Library policies written to include the needs of the child.

Teens in public libraries have the right to:

• Intellectual freedom.
• Equal access to the full range of materials, services, and programs specifically designed and developed to meet their unique needs.
• Adequate funding for collections and services related to population, use and local community needs.
• Collections that specifically meet the needs of teens.
• A library environment that complements their physical and developmental stage
• Welcoming, respectful, supportive service at every service point.
• Library Programs and Services appropriate for Teens.
• Trained and knowledgeable staff specializing in teen services.
• An advocate that will speak on their behalf to the library administration, library board, municipal council and community to make people aware of the goals of teen services.
• Library policies are written to include the needs of youth.