We are committed to ensuring that all residents can access all City information, facilities and services. We are always reviewing our practices, processes and policies to remove barriers for those living with disabilities.

Accessibility Plan

Our Accessibility Advisory Committee helps the City identify and remove barriers. We have developed an Accessibility Plan (2020-2025) (that has been amended) that describes measures that we have taken and will take, to remove barriers that prevent people with disabilities from accessing facilities and services. 

Accessible customer service

View our Accessible Customer Service Policy, which strives to establish an environment where we provide goods and services to all residents, regardless of ability through respect, dignity and independence.

We also have an Accessible Formats and Communications Support Policy intended to establish appropriate and consistent action, in a timely manner, when requested to provide accessible formats and communication supports for persons with disabilities.

If you would like to leave feedback on your accessible customer experience with us, complete the online feedback form below. 

Accessible Customer Service Feedback Form

 If you would like to request City information or documents in a different format (such as large print), visit City Hall, call 705-848-2287 ext. 2103 or email the Clerks Department. You can also leave suggestions or comments to the Accessibility Advisory Committee.

Public Library accessible computer station

The Elliot Lake Public Library offers an accessible computer station designed to meet the needs of people with disabilities, such as wheelchair access, or those with varying blindness or deafness conditions.

Newcomers to Canada and the Elliot Lake area

If you are new to Canada and the Elliot Lake area and would like some help you can visit the Elliot Lake Service Canada Centre.